Refund and Cancellation Policy

Refund and Cancellation Policy

Cancellation Process:

• Advance Cancellation: If you cancel at least 4-5 days before the delivery date, you will receive a refund excluding delivery charges.
• Late Cancellation: Cancellations less than 24 hours before delivery or after the installation of the PDO device at your location will not be accepted. For more details, please contact Smprk.com. We will provide complete information regarding your request.

Refunds (if applicable):

• Partial Refunds: Our company refunds 70% of the order amount if you request a refund after delivery, provided there is no valid reason for returning the product.
• Product Refunds: Refunds apply only to the product purchased. Service fees charged are non-refundable.
• Combination Purchases: If you paid for both products and services, only the product price will be refunded after approval. Service fees are non-refundable.

Upon receiving and inspecting your returned item, we will notify you via email or phone about the approval or rejection of your refund. If the returned product is physically damaged, no refund will be approved by True WiFi Networks Private Limited.

If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.

To complete your return, we require a receipt (invoice and transaction receipt) or proof of purchase.

If eligible for returns/cancellations, you can raise a request by email, calling us, or emailing us with details about which PDO device you would like to return.

• Online Payments: Refunds will be processed to the same account used for online payments.
• NEFT/RTGS Payments: We will require your bank account number and IFSC code for processing refunds.

For more details on returns/cancellations, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at +91 20 61922300.

Late or Missing Refunds (if applicable):

• First, check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank; there is often some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at +91 20 61922300.

Exchanges (if applicable):

We will set up your access point (device) with the details you provide before sending it for installation, ensuring no defective products are sent.

If you need to exchange it for the same item, email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and send your item to:

RECTITUDE CONSULTING SERVICES PVT LTD
#208, 2nd Floor, Gera's Imperium Rise, Wipro Circle, Hinjewadi Phase 2,
Pune, Maharashtra-411057.

Shipping Details for Returned Items/Products:

Return your product to:

RECTITUDE CONSULTING SERVICES PVT LTD
#208, 2nd Floor, Gera's Imperium Rise, Wipro Circle, Hinjewadi Phase 2,
Pune, Maharashtra-411057.

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For more information, please visit our website or contact us directly.